Faq's

We accept the following payment methods:

Pakistan: Credit/Debit Card (Visa, Mastercard) and Bank Transfer International: Credit/Debit Card (Visa, Mastercard), Bank Transfer, E-transfer for Canada, Zelle and Venmo for USA customers as well.

All card transactions are processed securely. We do not store your card details.

We do not currently offer a formal instalment plan. However, for bridal and heavy formal orders above Rs. 75,000, please contact us on WhatsApp at +92-309-9999663 to discuss a custom payment arrangement. We are happy to work with you.

Orders can be modified or cancelled within 24 hours of placement by contacting us on WhatsApp at +92-309-9999663.

After 24 hours, orders enter production or dispatch and can no longer be modified.

Credit card orders cancelled within 24 hours will receive a store credit coupon of equal value, valid for 60 days.

Yes. Our website uses industry-standard SSL encryption for all transactions.

We do not store your full card details on our server. Payments are processed through a PCI-DSS compliant payment gateway. Your financial information is never shared with third parties.

You can shop at Ansab Jahangir without creating an account.

• However, creating an account allows you to:
• — Track your orders and review past purchases
• — Save your address for faster checkout
• — Get early access to new collections and private sales

We recommend measuring your chest, waist, hips and shirt length and comparing them to the size chart on each product page.

Our sizes generally run:

XS = 34" | S = 36" | M = 38" | L = 40" | XL = 42" | XXL = 44"

If you are between sizes, we recommend sizing up for a more comfortable fit.

For custom sizing on bridal or formal pieces, please WhatsApp us at +92-309-9999663 before placing your order.

Yes. We offer custom sizing on select bridal and formal pieces.

Please contact us on WhatsApp at +92-309-9999663 before placing your order, with your measurements (chest, waist, hips, shirt length). Custom orders require 3–4 additional working days and may carry a small alteration fee depending on the extent of the adjustment.

We strive for accuracy in all our product photography. Please note the following:

Colour: Actual colours may vary slightly from screen to screen depending on monitor or phone display settings.

Handcrafted pieces: Items featuring hand embroidery (chikankari, zardozi, resham) may have minor variations from piece to piece. This is a hallmark of genuine handcraft and adds to each piece's individuality.

Fabric: Natural fabrics like silk may show slight texture variations between production batches.

If you have a specific concern, WhatsApp us at +92-309-9999663 and we will send you additional photographs of the actual stock before you order.

All Luxe Pret, Digital Silk and Chikan pieces are sold as ready-to-wear (fully stitched). We do not currently offer stitching services for products other than those on our website.

For bridal and heavy formal pieces requiring fit adjustments, please reach out before ordering via WhatsApp at +92-309-9999663 so we can advise on the best approach.

Pakistan: Rs. 400 on one outfit and Rs. 200 for every additional outfit.

UK: USD 45 for the first item + USD 25 per additional item.

USA & Rest of World: USD 45 for the first item + USD 25 per additional item

Australia: USD 70 for the first item + USD 40 per additional item.

We periodically run free shipping promotions — follow us on Instagram @ansabjahangirstudio or subscribe to our newsletter to be notified.

Estimated delivery times from dispatch:

Pakistan: 2–4 working days

UK & USA: 7–10 working days

UAE & Gulf: 5–7 working days

Rest of World: 10–15 working days

Ready-to-Ship items are dispatched within 5–8 working days. Made-to-order items may require additional production time — this is noted on the individual product page.

During peak festive periods (Eid, wedding season), dispatch times may extend by 2–3 working days. We will always communicate any delays.

Once your order is dispatched, you will receive a confirmation email and/or SMS with a tracking number and the name of the courier.

You can track your parcel directly on the courier's website, or by logging into your Ansab Jahangir account and visiting "My Orders."

If you have not received your tracking details within 3 working days of placing your order, please WhatsApp us at +92-309-9999663 and we will look into it for you.

Yes — we ship worldwide.

We regularly deliver to Pakistan, UK, USA, UAE, Canada, Australia, Saudi Arabia, Qatar, Bahrain, and many other countries across Europe, North America, and the Gulf.

If your country is not showing at checkout, or you would like to confirm availability, please WhatsApp us at +92-309-9999663 before placing your order.

International orders may be subject to customs duties and import taxes levied by your country's customs authority. These charges are the customer's responsibility and are not included in our product prices or shipping fees.

We are unable to predict the exact amount as it varies by country and order value. We recommend checking your local customs regulations before placing your order.

We declare the correct commercial value on all shipments and are unable to mark parcels as "gifts" or undervalue them on customs documentation.

We accept returns on defective or damaged items only, reported within 7 days of delivery.

To initiate a return:

1. WhatsApp us at +92-309-9999663 with clear photos and a short video showing the defect.

2. Our team will review and respond within 2 working days.

3. If approved, we will share the return address. Once we receive the item, your refund will be processed within 7–10 business days.

Important: Returns cover the product price only — original shipping charges are non-refundable. Items must be unworn, unwashed, and in their original packaging with tags intact.

We do not offer size exchanges on the purchased item as they are made to order outfits.

We do not currently offer colour exchanges, as each item is produced and photographed in its exact available colour.

If you cancel your order within 24 hours of placing it, we will issue you a store credit coupon for the full order value. This coupon is valid for 60 days and can be used on any item across the website.

Please note: due to payment processing timelines, we are unable to reverse credit card transactions directly. The store credit coupon is our way of ensuring your money is not lost.

To cancel, please WhatsApp us at +92-309-9999663 as early as possible. We cannot cancel orders after 24 hours as they will have entered production or dispatch.

We are very sorry if your order has arrived damaged or incomplete. Please take the following steps immediately:

1. Take clear photographs and a short video of the packaging and the item as received.

2. WhatsApp us within 48 hours of delivery at +92-309-9999663 with this evidence.

3. We will arrange a replacement or full refund at no additional cost to you.

Please keep the original packaging until your complaint is fully resolved, as it may be required for courier claims.

Yes, we welcome bridal consultations at our studio in Lahore and Karachi. To book an appointment, please WhatsApp us at +92-309-9999663 with your preferred date and the occasion you are shopping for. Our team will confirm your slot within 24 hours.

For our international customers in the UK, USA, UAE and beyond, we offer virtual consultations via WhatsApp video call. Please let us know your time zone when you reach out and we will find a suitable time.

We recommend ordering bridal pieces 3–4 months before your event date to allow sufficient time for any adjustments and international shipping.

Ordering closer to your date? Please contact us first on WhatsApp at +92-309-9999663 — we will always do our best to accommodate urgent timelines.

Absolutely. We actively encourage this for formals and bridal pieces.

WhatsApp us at +92-309-9999663 with the name of the piece you are interested in, and our team will send you:

— Additional close-up photography of the embroidery and details

— A short video showing the fabric drape, movement and colour in natural light

— A short video showing the fabric drape, movement and colour in natural light